Page Tools

About this report


The ninth edition of the Corporate Social Responsibility Report depicts the operations of the Bank and the Bank Millennium Group during the period from 1 January 2014 to 31 December 2014 unless stipulated otherwise. G4-28

The report has been prepared in accordance with the Global Reporting Initiative Sustainability Guidelines (GRI G4 – core option) and summarizes key areas of the Bank’s influence on sustainable economic, social and environmental growth. The Bank reports annually.G4-30

Process of defining the report’s contents

The process of defining the report’s contents conducted in 2014 and revised in 2015 entailed a review of the hitherto reporting issues in accordance with the three steps required by the GRI 4 standard, i.e. identification, prioritization and validation.G4-18b

Reporting aspects were first identified to give consideration to Stakeholder expectations. Stakeholder feedback pertaining to the Bank’s operations was obtained using client and employee satisfaction studies, questions posed to the Bank by Stakeholders, external auditors and research units, CSR ranking scores, CSR trends in the financial sector, talks with clients, investors, business partners and social partners. A list of aspects was drawn up on the basis of the issues raised by Stakeholders as well as on the basis of sustainable development aspects recognized in the GRI G4 standard and the sector supplement, and subsequently these aspects were prioritized. The analysis of the aspects pertaining to sustainable development was based on three criteria: the social and environmental gravity of the aspect, its importance to Stakeholders and its impact on the Bank’s business strategy success. As a result, a list of aspects pertaining to Bank Millennium’s sustainable development was created and then approved by the CSR Manager.

Below please find a list of the reported aspects selected during the reporting process along with the bounds of their impact. The aspects have been divided into three groups to reflect the findings of the analysis according to the three criteria mentioned above. The first group pertains to the aspects most applicable to the Bank’s operations. We concentrate on reporting these aspects. That is why they have been presented in detail in the report. Their description entails the management approach used and the specific resultant outcomes. The second group of aspects is moderately applicable to operations. Their description is limited to the resultant outcomes or to a qualitative description. The third group of aspects entails aspects of low applicability to the Bank’s operations. The analysis of all these aspects gives consideration to their nature and impact. Internal aspects have been labelled (int), while external aspects are labelled (ext).G4-20a, G4-21a

Some aspects exert an internal and external impact.G4-18a

Aspects of reporting on Bank Millennium’s sustainable development 


  1. Economic results (int, ext)
  2. Market footprint (int, ext)
  3. Third-party asset security (int, ext)
  4. Compliance with social and product regulations (int, ext)
  5. Client health and safety (ext)
  6. Client privacy protection (int, ext)
  7. Combatting corruption (int, ext)
  8. Labelling products and services (ext)
  9. Marketing communication (ext)
  10. Client communication (int, ext)
  11. Investor communication (int, ext)
  12. Headcount (int)
  13. Relationship manager’s skills (int, ext)
  14. Education and training (int)
  15. Breach of free competition rules (int, ext)
  16. Enhancement of financial services availability (int, ext)
 This report contains a description of the approach taken to managing these aspects as well as the resultant data.


  1. Relations between employees and managers (int)
  2. Complaint review mechanisms related to job practices (int) 
  3. Procurement practices (int, ext)
  4. Commodities and materials (int, ext)
  5. Indirect economic impact (ext)
  6. Equal pay for men and women (int)
  7. Counteracting discrimination (int)
  8. Compliance with environmental regulations (int, ext)
 This report contains resultant data and descriptions.


  1. Energy (int, ext)
  2. Emissions (int, ext)
  3. Products and services (ext)
  4. Variety and equal opportunity (int)
  5. Investments related to human rights (ext)
  6. Safety practices related to human rights (ext)
  7. Participation in public life (int, ext)
  8. Active ownership (int, ext)
  9. Product portfolio (int, ext)
  10. Water (int, ext)
  11. Sewage and waste (int, ext)
  12. Transport (int, ext)
  13. Occupational Safety and Health (int)
  14. Vendor assessment related to employee practices (int, ext)
  15. Freedom of association and the right to collective disputes (int)
  16. Vendor assessment related to environmental criteria (int, ext)
Concise information in the report or reference to other documents.

G4-19a, G4-20a, G4-21a

Employees and managers responsible for various reporting areas were involved in the reporting process. Report validation, including the selection of indicators, was subject to consultation with CSRinfo. The GRI Content Index has been verified by Global Reporting Initiative.  G4-33

Changes compared to the previous reporting period

Bank Millennium’s last report was prepared for the 2013 calendar year according to the GRI G4 standard (Core option), while applying the Financial Services Sector Supplement. G4-29

This report has been prepared on the basis of the same guidelines, however the reported aspects have been extended to include the following information:

  • management of environment and social risk in the organization
  • prevention of conflict of interest in the Bank's governing bodies
  • responsible sales of products and services
  • employee evaluation and working time systems
  • ethical and environmental standards in cooperation with Suppliers
  • calculation of the organization’s carbon footprint

Based on the feedback on the structure and content of the 2013 Corporate Social Responsibility Report received from the attendees of the post-graduate CSR course at Collegium Civitas and the feedback from analyses of the Bank performed by external organization (e.g. in the process of qualification  to the Respect Index, Dow Jones Sustainability Index, FTSE4Good Index, rating process by Vigeo, GES and Trucost) it has been decided that the report should describe the above issues in greater detail.G4-22a

In this report, no significant changes in the reporting scope and aspect boundaries as compared to the 2013 Corporate Social Responsibility Report.G4-23a