About this report

Methodology

The Corporate Responsibility Report presents activity of Bank Millennium and Bank Millennium Group in the period from 1 January 2013 to 31 December 2013, unless indicated otherwise in the Report. The Report has been prepared in keeping with Global Reporting Initiative G4 guidelines on Core application level. The Bank reports once a year.

Global Reporting Initiative

Report content defining process

The process of defining report content involved a review of former reporting issues, in keeping with the three steps required by GRI 4 standard i.e. identification, prioritisation and validation.G4 18b

First of all identification was made of reporting aspects, which reflected expectations of stakeholders. Feedback from stakeholders concerning the Bank’s activity was obtained from analysis of customer and employee satisfaction surveys, questions addressed to the Bank by stakeholders, external auditors and research units, grades received in CSR rankings, CSR trends in the financial sector, interviews with customers, investors, business and social partners. Based on issues raised by the stakeholders as well as aspects of sustainable development, as reflected in GRI G4 standard and in the sector supplement, a list of aspects was put together and then prioritised. Analysis of the gathered aspects of sustainable development was based on three criteria: social and environmental burden of the aspect, its weight for the stakeholders as well as impact on success of the Bank’s business strategy. In result a list of Bank Millennium sustainable development aspects was created, later approved by the CSR Manager.G4 18A

Presented below is a list of reported aspects, which were selected from the reporting process, together with the boundaries of their impact. The aspects were divided into three groups, reflecting results of analysis according to the three aforementioned criteria. The first group are aspects, which apply to the highest degree to the Bank’s activity. It is on these aspects that the company focuses in reporting. This is why they have been shown in the report in detail. Their description includes both the approach to management as well as output data. The second group of aspects are aspects, which pertain to the activity to a medium degree. Their description in the report has been limited to output data or a qualitative description. The third group of aspects are aspects, which pertain to the Bank’s activity to a low degree.G4 18a

The analysis of aspects also comprised their nature and impact range. Internal boundaries of the aspects have been labelled (int), while external ones (ext).Some aspects impact the organisation both externally as well as internally.G4 20a
G4 21a

Aspects of reporting on Bank Millennium’s sustainable development

Group 1: Key aspects

  • Business results (int,ext)
  • Market presence (int,ext)
  • Ensuring security of entrusted funds (int,ext)
  • Compliance with social and product regulations (int,ext)
  • Customer’s health and safety (ext)
  • Protection of customer’s privacy (int,ext)
  • Counteracting corruption (int,ext)
  • Tagging of products and services (ext)
  • Marketing communication (ext)
  • Communication with the customer (int,ext)
  • Communication with investors (int,ext)
  • Employment (int)
  • Relationship Manager’s competencies (int,ext)
  • Education and training (int)
  • Violation of principles of free competition (int,ext)
  • Increasing availability of financial services (int,ext)G4 19a
    G4 20a
    G4 21a

The report contains a description of the approach to managing these aspects as well as output data.

Group 2: Aspects with medium weight

  • Relations between employees and managers (int)
  • Mechanisms for handling complaints regarding
    practices connected with the workplace (int)
  • Procurement practices (int,ext)
  • Commodities and materials (int,ext)
  • Indirect economic impacts (ext)
  • Equal remuneration of men and women (int)
  • Counteracting discrimination (int)
  • Compliance with environmental regulations (int,ext)G4 19a
    G4 20a
    G4 21a

The report reflects output or descriptive data.

Group 3: Aspects with lowest weight

  • Energy (int,ext)
  • Emissions (int,ext)
  • Products and services (ext)
  • Diversity and equal opportunities (int)
  • Investments in the context of human rights (ext)
  • Security practices in the context of human rights (ext)
  • Participation in public life (int,ext)
  • Active ownership (int,ext)
  • Products’ portfolio (int,ext)
  • Water (int,ext)
  • Effluents and waste (int,ext)
  • Transport (int,ext)
  • Occupational health and safety (int)
  • Evaluation of suppliers with a view to labour practices (int,ext)
  • Freedom of association and right to collective bargaining (int)
  • Evaluation of suppliers with a view to environmental criteria (int,ext)G4 19a
    G4 20a
    G4 21a

Brief information in the report or reference to other documents.

Employees and managers responsible for individual reporting areas were involved in the reporting process. Report content validation, including selection of indicators as well as changes resulting from the new version of the standard were consulted with CSRinfo. The Report was verified by Global Reporting Initiative.

Changes with respect to the previous reporting period

The last report of Bank Millennium was made for 2012 calendar year in keeping with GRI G3.1 standard. This report does not make corrections to the above report.G4 22a

An important change as compared with the last report is a change, which results from application of the latest version of reporting guidelines. The new GRI G4 guidelines change the GRI G3.1 indicators, which were used in the previous year. The process of reporting in accordance with GRI G4 as well as concentration on the most important aspects of sustainable development changed somewhat the evaluation of key aspects of reporting. An innovation is also the reflection of sector aspects placed in the sector supplement for financial services.G4 23a

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