Index of GRI indicators

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Index of GRI G4 indicators ("Core" application level) with the financial services supplement
General standard disclosures
General Standard Disclosures Description Page in pdf report External Assurance
Strategy and analysis
G4-1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability. 5
none
G4-2 Description of key impacts, risks and opportunities. 14
none
Profile of the organization
G4-3 Name of the organization. 7 none
G4-4 Primary brands, products, and/or services. 10
none
G4-5 Location of organization’s headquarters. 8
none
G4-6 Number of countries where the organization operates. 8 none
G4-7 Nature of ownership and legal form. 8 none
G4-8 Markets served. 8
none
G4-9 Scale of the reporting organization. 9
none
G4-10 Number of employees by employment contract, region and gender.
50
none
G4-11 Percentage of total employees covered by collective bargaining agreements. 61 none
G4-12 Organization's supply chain. 45
none
G4-13 Significant changes during the reporting period regarding size, structure, form of ownership and supply chain. 8,47
none
G4-14 Explanation of whether and how the precautionary principle is addressed by the organization. 27 none
G4-15 Externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. 13 none
G4-16 Memberships of associations (such as industry associations) and national or international advocacy organizations. 9 none
Identified material aspects and boundaries
G4-17 (a) List all entities included in the organization’s consolidated financial statements or equivalent documents (b) entities included in the organization’s consolidated financial statements or equivalent documents is not covered by the report. 8 none
G4-18 (a) Process for defining the report content and Aspect Boundaries (b) how the organization has implemented the Reporting Principles for Defining Report Content 78
none
G4-19 (a) List of all the material Aspects identified in the process for defining report content. 78-79 none
G4-20 (a) Materiality of Aspects within the organization. 78-79 none
G4-21 (a) Materiality of Aspects outside the organization. 78-79 none
G4-22 (a) The effect of any restatements of information provided in previous reports, and the reasons for such restatements. 79 none
G4-23 (a) Significant changes in the Scope and Aspect Boundaries. 79 none
Stakeholder engagement
G4-24 (a) List of stakeholder groups engaged by the organization. 19 none
G4-25 (a) Basis for identification and selection of stakeholders with whom to engage. 17 none
G4-26 (a) Organization's approach to stakeholder engagement. 20-21 none
G4-27 (a) Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 20-21 none
Report profile
G4-28 Reporting period. 77
none
G4-29 Date of the most recent previous report. 79 none
G4-30 Reporting cycle. 77 none
G4-31 Contact point for questions. 80 none
G4-32 GRI Content Index and ‘in accordance’ option. 81 none
G4-33 The organization’s policy and current practice with regard to seeking external assurance for the report. 79
none
Governance
G4-34 Governance structure of the organization. 12
none
G4-46 The highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental and social topics. 12 none
G4-47 The frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities. 12 none
Ethics and integrity
G4-56 The organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. 13 none
G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behaviour. 13,24-27 none
G4-58 Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour. 24-27 none

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Specific standard disclosures
Disclosures on Management Approach (DMA) and Indicators Description Page Omissions Reason for omission External Assurance
Category: Economic
Aspect: Economic performance
G4-DMA SECTOR   10
    none
G4-EC1 SECTOR Direct economic value generated and distributed. 9,11     none
Aspect: Market presence
G4-DMA   29,41,45,49     none
G4-EC6 Proportion of senior management hired from the local community. 52
    none
Aspect: Indirect economic impacts
G4-EC7 Development and impact of infrastructure investments and services supported. 39     none
Aspect: Procurement practices
G4-EC9 Proportion of spending on local suppliers at significant locations of operation. 47     none
Category: Environmental
Aspect: Materials
G4-EN1 Materials used by weight or volume 70
    none
G4-EN3 Energy consumption within the organization 71
    none
G4-EN6 Reduction of energy consumption. 71,73-74     none
Aspect: water
G4-EN8 Total water withdrawal by source 71
    none
Aspect: Biodiversity
G4-EN11 Sites owned, leased, managed in, or adjacent to or located in protected areas. 75
    none
Aspect: Emissions
G4-EN15 SECTOR Direct greenhouse gas (GHG) emissions. 72
    none
Aspect: Effluents and waste
G4-EN23 SECTOR Total weight of waste by type and disposal method. 71
    none
Aspect: Products and services
G4-EN27 Extent of impact mitigation of environmental impacts of products and services 74
    none
Aspect: Compliance
G4-EN29 Fines for non-compliance with environmental laws and regulations 69
    none
Aspect: transport
G4-EN30 Environmental impacts of transporting products, materials and the workforce for the organization’s operations. 72
    none
Category: Social
Sub-category: Labour practices and decent work
G4 DMA SECTOR   50
    none
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region. 51     none
G4-LA2 Benefits provided to employees. 55-57     none
G4-LA3 Return to work and retention rates after parental leave, by gender. 53     none
Aspect: Occupational health and safety
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender. 57
    none
Aspect: Training and education
G4-DMA   58-59
    none
G4-LA9 Average hours of training per year per employee by gender and employee category. 58     none
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. 58     none
G4-LA11 Percentage of employees receiving regular performance and career development reviews by gender and employee category. 55
    none
Aspect: Diversity and equal opportunities
G4-DMA   54
    none
G4-LA12 Composition of governance bodies and breakdown of employees per diversity indicators. 52,54     none
Aspect: Equal remuneration for women and men
G4-LA13 Ratio of basic salary and remuneration of men to women by employee category. 54     none
Sub-category: Society
Aspect: Local communities
FS-13 Access points in low-populated or economically disadvantaged areas. 35     none
FS-14 Initiatives to improve access to financial services for disadvantaged people.Initiatives to improve access to financial services for disadvantaged people. 35     none
Aspect: Anti-corruption
G4-DMA   25
    none
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified. 25
    none
G4-SO5 Confirmed incidents of corruption and actions taken. 25
    none
Aspect: Compliance
G4-DMA   24-27
    none
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. 24
    none
Sub-category: Product responsibility
Aspect: Product and service labelling
G4 DMA SECTOR   30
    none
G4-PR5 Results of surveys measuring customer satisfaction. 33     none
FS-15 Policies for the fair design and sale of financial products and services. 30     none
FS-16 Initiatives to enhance financial literacy by type of beneficiary. 30-31,36-37     none
Aspect: Marketing communication
G4-DMA   30     none
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes. 30     none
Aspect: Client privacy protection
G4-DMA   35     none
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. 34     none

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Specific standard disclosures related to sector specific aspects
Sector-specific aspect: product portfolio
FS1 Policies with specific environmental and social components applied to business lines. 30,39 none
FS5 Interactions with clients/ investees/business partners regarding environmental and social risks and opportunities. 39,43 none
FS7 Monetary value of products and services designed to deliver specific social benefit for each business line broken down by purpose. 37,39 none
FS8 Monetary value of products and services designed to deliver specific environmental benefit for each business line broken down by purpose. 37,39 none
Sector-specific aspect: Audit
G4-DMA   26-27 none
FS9 Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures.
27
none

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